Faqs
❓ Frequently Asked Questions (FAQ)
1. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept secure payments through major credit cards, PayPal, and other trusted payment providers.
2. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard delivery usually takes approximately 5–10 business days, depending on your location. International orders may take longer due to customs processing and local delivery conditions.
3. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can follow the delivery progress of your package.
4. What is your return policy?
We accept eligible returns within 30 days of delivery, provided the item is returned in its original condition and packaging. Please refer to our Return & Refund Policy page for complete details and eligibility requirements.
5. Do you sell genuine products?
Yes. At R36S, we carefully select the products offered in our store with a focus on quality, reliability, and providing a great gaming experience.
6. How do I set up my gaming device?
Most of our gaming devices are designed to be easy to use and require only a few setup steps. Depending on the product, simply connect the device to the appropriate display or power source and follow the instructions provided with your device. Please refer to the relevant product page or setup guide for more detailed instructions.
7. Can I cancel or change my order after placing it?
If your order has not yet been processed or shipped, please contact us as soon as possible at chriseric1295@gmail.com . We will do our best to assist with your cancellation or requested changes. Once an order has shipped, we may no longer be able to modify or cancel it.
8. Do you ship internationally?
Yes, R36S offers international shipping to supported destinations. Delivery times may vary depending on the destination country. International customers may also be responsible for applicable customs duties, taxes, or import fees charged by their local authorities.
9. How can I contact customer support?
If you have questions about your order, shipping, returns, product setup, or anything else, you can contact the R36S customer support team by email at chriseric1295@gmail.com . We aim to respond to customer inquiries as quickly as possible.
10. Do you offer warranties?
Warranty coverage may vary depending on the product. If a product includes specific warranty coverage, the relevant details may be provided on the product page. If you are unsure about the warranty for a particular item, please contact us at chriseric1295@gmail.com before placing your order.