Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, and in its original packaging with all included accessories, manuals, and components. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at chriseric1295@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without first contacting us and receiving return instructions may not be accepted.
For any return-related questions, you can contact us at chriseric1295@gmail.com.
Damages and Issues
Please inspect your order after delivery. If your item arrives damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible at chriseric1295@gmail.com.
Please include your order number and, where applicable, photos or videos showing the issue so our team can review the situation and provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been damaged through misuse, improper handling, or unauthorized modification
- Items missing original packaging, accessories, manuals, or included components
- Personalized or customized products
- Digital or downloadable products
- Gift cards
- Items specifically marked as final sale or non-returnable at the time of purchase
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different product, model, or variant, the fastest option is to return the original eligible item. Once the return has been approved, you can place a new order for the replacement product.
If you received a damaged, defective, or incorrect item, please contact us first so we can determine the most appropriate replacement solution.
Refunds
We will notify you once your returned item has been received and inspected and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank, credit card provider, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at chriseric1295@gmail.com.